Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please provide photographic evidence when requesting a return.
How to Request a Return
To start a return, you must email us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please allow up to 3 business days for us to respond to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. Ocean Garden Products is not responsible for items lost or damaged during return shipping.
Processing Returns
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. You will receive an email notification once your return has been processed. Please allow up to 7 business days for the return to be processed after we receive the item.
Refunds
If your return is approved, we will initiate a refund to your original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or credit card company. Typically, refunds are processed within 5-10 business days after approval.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product without delay.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure your satisfaction with your purchase.